![]() ![]() If you are Office Home users, look for Install Office at the office home page. Go to and sign in with the account you associated with this version of Office. The next obvious step is to install the 64-bit version of Office. If you have Office 2013 or a later version, click on the link below to reinstall.Ĭhoose the option which says “ Yes, remove all Office installations.” Post this you will have to wait for a couple of minutes for a complete uninstallation.If you have Office 2007 or Office 2010, make sure you have a copy of your product key to reinstall.We can continue, but this will remove all versions of Office. There was a problem uninstalling Office.The destination log directory path where this data is stored and accessed from is %localappdata%\SaRALogs\UploadLogs. The table below provides information such as scenario type, data collection source, data collection path and data collection files. To know more about what log files are created by the Support and Recovery Assistant, search for your scenario in the table below under the “Scenario” column and view the relevant information in the same row. ![]() If you are unable to sign in, your log files will not be sent to Microsoft. ![]() ![]() Note, if you are not signed into the Support and Recovery Assistant when you click Send, you will be prompted to sign in. The following image is an example screen where log files are collected during a scenario and there are options to view the log files and to send the logs to Microsoft. The only time you would want to send log files from the Support and Recovery Assistant to Microsoft is when you are working with Microsoft Support and the log files need to be reviewed. When you run a scenario in the Support and Recovery Assistant, some log files may be created and you will be given an opportunity to send these files to Microsoft. ![]()
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